top of page


The Access to Resources in the Community (ARC) Project


Many community-based resources exist to support broader health needs of the population, as well as social determinants of health such as physical activity, transportation, caregiver support, falls prevention, and self-management. Consultations with health planners, providers and other stakeholders in our region have identified that there is a lack of awareness about these resources and they are underutilized. 

The goal of the ARC project is to optimize equitable access to community based resources (CR) for primary care patients experiencing social challenges, including Franco-Ontarians living in minority situations. 


The key activities of the ARC project are: 
•    Orientation of primary care practices about the breadth of available health and social CR to which they can refer their patients
•    Promotion of patient awareness of CR through informational brochures and videos in the practice waiting room
•    Implementation of a standardized referral form to increase provider referrals to CR
•    Integration of a non-clinical Patient Navigator within practice sites to help patients address and overcome barriers to access CR

The implementation of the ARC project began in August 2017, with four primary care practices in Ottawa, Canada. Collaborative planning and community consultations increase the appropriateness and relevance of the ARC project. If you would like to have a say in this important initiative please contact Darene Toal-Sullivan at OR 613-562-6262 x 2916.

Report to Our Partners

September 17, 2018

Click below for our latest report on preliminary results from the ARC pilot project.

Newsletter from December 2016

December 31, 2016

 News from the team and the ARC project! Click below for a brief summary of our more recent activities.

Project Updates September 2016

September 08, 2016

We hope that you have had an enjoyable summer. Despite the inevitable slow-down that comes with summer, we have been busy with the planning of the ARC project! Click below for a brief summary of our activities since May 2016.

Increasing Equitable Access to Resources in the Community

Supporting providers' and patients' navigation to community-based primary health care resources

February 26, 2016

The IMPACT (now ARC) project is getting closer to a solution to support primary care providers and their patients to reach resources in the community. Read on for details...

Engaging our Community

Establishing the LIP Core Team and Ongoing Community Consultations

September 01, 2015

We've been listening for direction from our community partners and members about what is needed to increase equitable access to community-based primary health care in our region. Read more about our new LIP Core Team and our consultations with the community...

What is Equitable Access to Primary Health Care in the Champlain region?

Early progress in the Ontario arm of the IMPACT project

March 09, 2015

We know that we can do a better job to help people get to the care that they need in our community, and that primary care providers are a key component. What is the IMPACT project? Read on to find out more...

Please reload

IMPACT Research Program

Health Access

bottom of page